Shipping and delivery

International Shipping:

We currently ship to the following countries:

• North America: The United States, Canada, and Mexico.
• South America: Brazil
• Australia: Australia and New Zealand.
• Africa: South Africa.
• Asia: Hong Kong SAR, Israel, Japan, Malaysia, Philippines, Saudi Arabia, Singapore, Thailand, and the United Arab Emirates.
• Europe: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

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Handling:

We strive to dispatch all orders within 1-3 business days. All orders include tracking from dispatch to delivery.
Lumivac is in no way responsible for any customs or import charges, nor for delays, lost or damaged shipments, or orders sent to incorrect addresses. However, if you have a question about your order, contact us at info@lumivac.eu and we’ll assist as much as possible to trace missing parcels or investigate delayed packages.

Tracking your order:

We will send you a tracking number via email once your package has been shipped.

Shipping Inquiries:

Please direct any shipping questions to info@lumivac.eu. We’ll respond within 2 business days.

Refunds & Returns: 

14-Day Returns: 
It’s simple: try our product out, and if you’re not satisfied with your Lumivac purchase, send it back, and we’ll refund you in full.